Plumb Works Inc.

Samuel E. Hicks III

2 months ago

If you’re in need of any type of plumbing assistance, I would highly recommend Kim Johnson of Plumbworks. He’s a thoughtful, honest and straightforward skilled craftsman who goes above and beyond to get the job done. It’s refreshing to know there’s still people out there who exercise, good customer service with their customers and have integrity for their work. If you don’t know who to call, now you do!

Reginald LaFond

3 months ago

I had a great overall experience with Kim from Plumb Works; who installed a new tankless water heater at my house. The prices he quoted for the two options were better than other quotes I got. He was very professional and helpful during the whole process. He answered all of my questions and listened to suggestions that I made.

Thomas González Roberts

3 months ago

I had a great experience working with Jerome and would highly recommend him, especially to first-time homeowners. From the start, he was incredibly hardworking, courteous, and consistently positive. He took the time to clearly explain what he recommended, what work he would be taking on, and why, which made the entire process feel transparent and stress-free. Jerome was also certified to service and repair Kohler products, and he did an excellent job liaising between me and Kohler when needed. That extra layer of support was extremely reassuring and showed how knowledgeable and professional he is. I really appreciated how respectful he was of my home. He brought separate shoes for indoor versus outdoor work, wore protective booties, and made sure to clean up his workspace thoroughly when he was finished. Pricing was clear and upfront, with no surprises. When you’re navigating home repairs—especially for the first time—it makes a huge difference to have someone who is not only skilled, but also kind and patient. Jerome provided exactly that, and I’m very grateful for his help. I wouldn’t hesitate to call him again.

George Xiang

a month ago

Chase is the man! had an urgent plumbing emergency and Plumb Works sent Chase out to my house in an hour. He quickly fixed the issue and was friendly, professional, thorough, and upfront about the cost. As a new homeowner, I also really appreciated him taking the time to explain how everything worked. Highly recommend!

Katherine Wood

3 months ago

We have used Plumbworks many times & this visit was no different. We wanted to replace our toilet so Andrew was coming to give us an estimate. He called to let us know he was on the way, gave us an estimate & was able to install right then, ehich was amazing. Talk about efficient. He was professional & personable. Plumbworks is reliable & trustworthy & the only company we call for plumbing needs. Thank u!

Justin Schaeffer

4 months ago

Wow. I'm not joking...I told my wife I had goosebumps after I got off the phone with Andrew, the technician that fixed several gas leaks and an improperly vented water heater for a blind, senior neighbor here in Kirkwood. It's SO nice to deal with a friendly, confident, competent, technician who genuinely cares and is trying to help you get the best value for your (non-profit's) money while doing the highest quality work. I LOVED my experience from calling to schedule the appointment to the quickly resolved gas leak for my senior neighbor. Great company, great customers service, great technicians.

Dina Molaison

a month ago

From the initial call to schedule a repair to the actual service, the entire experience was top-notch. We had a plumbing emergency, and Ray got a plumber out to our home in about an hour and a half. Mr. Krum did an excellent job, was very detailed and explained the entire problem and process. The price was fair and work was high-quality. I appreciate the after-service emails documenting the repair process, faulty parts and replacement parts. Well done!

Aaron Ezell

4 months ago

Just bought a house that needed a new sewer line, and went with Plumb Works after getting a few quotes because of their attention to detail, friendly customer service, willingness to work within our budget, and extended warranty. The work included running a trench and cutting out part of the driveway, which they returned to good condition when finished. I would recommend them for any job.

CK Tan

6 months ago

I was really impressed with Spencer service. He sent the quote right after the visit and offer competitive and reasonable price. We have decided to go with Plumb Works. I was also surprised that he was able to start work after couple day. Well done and will do business again. Thank you again for the great work.

Sadie B

5 months ago

Krum is the best! He came out for my home inspection during due diligence and came back out to provide the service. This was a full days of work with a partner. They moved my water shut off out of crawl space, reworked my pipes for crawl space access, reworked pipes of of a leaking sink with missing parts, and switched my water temp faucet things (because it’s hot on left and cold on right), and definitely more. (The hole was mistakenly patched up by a separate handy man, thus their removal.) AND Krum got my Dekalb plumbing certificate delivered to my email within a few hours. While I don’t know much about plumbing, I can see the new pipes have been installed sooo cleanly, very satisfying. I mostly appreciate their empathy and kindness, because I was kinda *losing my mind* this morning with the general cost of homeownership. 🤣